Contact
The enquiry form is the main way to reach us. Tell us about the learner and we reply by email or phone, in English or Arabic.
We read your enquiry and may ask a question or two.
We suggest a tutor and a time for the first lesson.
You receive the lesson agreement, in Arabic and English, before any lesson is booked.
Sending an enquiry places you under no obligation. We use your details to answer you and suggest a tutor, as the privacy policy explains.
Contact routes
These are the routes we answer. The enquiry form reaches the team that arranges lessons.
Enquiry form
The main way to reach us, in English or Arabic.
Complaints
The complaint route is set out here in both Arabic and English.
English
If something has gone wrong, we want to hear about it.
Send your complaint through the enquiry form and start your message with the word “Complaint”.
Write in English or Arabic. We confirm that we have received your complaint, tell you who is looking into it, and reply with what we will do.
If you are not satisfied with our reply, you may contact the Ministry of Commerce and Industry, which handles consumer complaints in Qatar.
العربية
إذا حدث ما لا يرضيكم، يهمنا أن نعرفه.
أرسلوا شكواكم عبر نموذج الاستفسار، واكتبوا كلمة “شكوى” في بداية الرسالة.
اكتبوا بالعربية أو الإنجليزية. سنؤكد لكم استلام الشكوى، ونخبركم بمن يتابعها، ثم نرد عليكم بما سنفعله.
وإذا لم يرضكم ردنا، يمكنكم التواصل مع وزارة التجارة والصناعة، وهي الجهة التي تتلقى شكاوى المستهلكين في قطر.
A few lines about the learner are enough for us to suggest a tutor.